After posting this morning about all the injured and lame e-Divvy bikes around Chicago, a Daily Parker reader just sent me this story from last November, reporting that Divvy planned to (and presumably did) switch its maintenance subcontractor on February 1st of this year:
Periodically we do a [Request for Proposals]," the Lyft staffer said. "We want the best operations and service delivery for our city partners and customers. Motivate's contract was running out on February 1, so we held a competitive procurement process. Both Motivate and Shift were interested in the new contract. Shift runs bike-share systems in Toronoto, Detroit, and Portland, Oregon." Shift also currently operates Divvy's electric scooter fleet.
There's evidence this management switch could be good news for Divvy riders. The system's recent challenges with out-of-service bikes and ineffective rebalancing are well-documented. And then there was the embarrassing July 2022 spotting of a massive number of dysfunctional Divvies sitting in a vacant lot across the alley from the bike-share system's service warehouse at 2132 W. Hubbard St. in West Town. That was definitely not a good look for Motivate, which was managing Divvy's bike maintenance operations at the time.
While the machinations going on right now at Divvy are a little complex, there's no reason to believe they'll be bad for customers or employees.
I mean, except for the transition period, one supposes...