Four days after I switched from Fitbit to Garmin, all of Garmin's online services have gone offline:
The problems with those services also mean that a range of features can't be used on Garmin's own devices: it is not possible to create new routes to go running or cycling, for instance, or to share those activities on services like Strava once they are completed.
The devices themselves continue to work as normal with the data they do have, however, meaning that any data collected during the outage will be safe.
Garmin wrote on its official Twitter pages that the problems were also affecting its call centres, leaving users unable to get in touch through calls or online messages.
"We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time," it wrote.
"This outage also affects our call centres, and we are currently unable to receive any calls, emails or online chats. We are working to resolve this issue as quickly as possible and apologise for this inconvenience."
This is not what Garmin customers want to see:
The error message on the Garmin Connect website suggests the problem is with their Cloudflare equipment:
Update: Based on Garmin employee's social-media posts, ZDNet now reports that the company experienced a catastrophic ransomware attack, most likely a new strain of WastedLocker. Fortunately, my Venu can hold 200 hours of data. So as long as they get it back up within a week or so, I shouldn't lose anything—unless the ransomware attack already destroyed my data from this past week.