...and it has always been due to human error.
Today, I don't mean the HAL-9000. Amtrak:
A worker fell on a circuit board, which turned off computers and led to the service interruption, according to U.S. Sen. Dick Durbin.
The delay lasted more than 12 hours and caused significant overcrowding at Union Station.
The error affected more than 60,000 Amtrak and Metra passengers taking trains from Union to the suburbs, according to reports. Some riders resorted to taking the CTA or using ride-sharing services to get home, Chicago Tribune reported.
An analysis of the signal system failures and determined they were caused by “human error in the process of deploying a server upgrade in our technology facility that supports our dispatch control system” at Union Station, Amtrak said in a statement. Amtrak apologized in the statement for failing to provide the service that’s expected of it.
Which led my co-workers to wonder, why the hell were they doing a critical server upgrade in the middle of the day?