The Daily Parker

Politics, Weather, Photography, and the Dog

Amazing customer service

My Kindle 2 died last week. Its battery, drained of every last electron, could no longer provide even enough power to recharge.

Two calls to Amazon customer service later, and I got an $89 credit towards the purchase of a Kindle 3, applied instantly to my account. I'll have the new one tomorrow, for about 1/4 what I paid for the original.

Everybody wins: I get a good deal, they sell a new item. They even refunded the last Kindle book I bought, since I discovered the Kindle-bricking when I tried to download it.

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