I just saw a comment on a review site listing the following as a "con" for a particular Web-based product:
I really feel like this company doesn't fix problems that only affect a couple of customers. Instead they prioritize fixes that affect the whole system and only fix specific problems when they have time.
Yes. Also, you might be interested to learn that businesses try to make profits by selling things for more than it cost to obtain them.
On behalf of the company in question—a small business in Chicago whose principal constituents are non-profit organizations with budgets under $1m—you're either new to this whole "commerce" thing or you have a magnificently droll sense of humor. Either way, good day to you, sir. I said good day!