The Daily Parker

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Good customer service, but I miss my tea

A couple days ago I sent Peet's Coffee a note:

I see that the Summer House Iced Tea blend is out of stock. Any idea when it will be back? It's the best blend I've found for iced tea.

They responded this morning:

Thank you for your interest in our tea line up, especially the Summer House Iced Tea. At the present moment we do not have specific information regarding the Summer House Iced Tea, but let me tell you why. Peet's has recently joined forces with Mighty Leaf to provide a more diverse and accessible tea experience for our customers. At this time, we are only adding Mighty Leaf Tea to Peet's, however our end goal in this merger is to have two separate brands: Mighty Leaf Tea and Peet's Coffee.

The cohabitation of our brands is still relatively new and we are actively and carefully examining the commonalities between us and the teas offered by both brands. We are not certain exactly which assortment is best for our brands which is why your questions and feedback are so valuable to us.

We will definitely keep our customers informed of further developments, including the status of the Summer House Iced Tea, as it is still a work in progress. The primary mode in which we inform our customers is though our electronic newsletter. If you do not already receive our emails and are interested, please provide your preferred email address and zip code and I will be happy to sign you up for our emailing list.

That's a great response but, unfortunately, not the outcome I wanted. I hope they'll bring the Summer House tea back. In the interim, any suggestions for good iced tea blends? I might go with Tazo Awake.

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