Yesterday American's scheduling and ticketing systems went offline around 11:00 CDT. By noon CDT, the Dallas Morning News had this:
“American’s reservation and booking tool, Sabre, is offline,” American spokeswoman Andrea Huguely said at midday. “We’re working to resolve the issue as quickly as we can. We apologize to our customers for any inconvenience.” (American subsequently absolved Sabre of any blame. ”We apologize to Sabre & customers for confusion.”)
She confirmed that the problem is causing some delays of American flights.
Shortly after, American grounded all of its flights for about three hours before getting its networks talking to each other around 3pm CDT.
I found out about this crash while stepping off the BART at SFO. My dad texted, "Are you affected by the AA ground halt?" Talk about a WTF? moment.
I was affected, but I'm happy to report that (a) I got to SFO shortly before American resolved the problem, and (b) American's gate agents had their crap together and got everyone out as quickly as possible. I was only 30 minutes late arriving at O'Hare.
American hasn't explained what happened yet; the Dallas Morning News has a theory...