The Daily Parker - Software|Business

How to run a parking system

David Braverman — Mon, 09 Aug 2010 17:42:07 GMT

Via one of my classmates, and the NPR Planet Money blog, the San Francisco Municipal Transportation Authority has started testing demand pricing for parking spaces:

The system will use electronic sensors to measure real-time demand for parking spaces, and adjust prices accordingly. When there are lots of empty spaces, it will be cheap to park. When spaces are hard to find, rates will be higher.
The range in prices will be huge: from 25 cents an hour to a maximum of $6 an hour, according to the San Francisco Municipal Transportation Authority.
Eventually, drivers will be able to find open parking spaces by going online, checking their mobile phones or reading for new electronic signs that will be posted throughout the city.

That's how to run a parking system. Not, as some might suspect, by leasing all the meters to a for-profit company which immediately raises prices to the point where people don't park on some streets at all any more.

Oops

David Braverman — Wed, 04 Aug 2010 03:22:00 GMT

Microsoft programmer Raymond Chen's blog often sails right over my head, but I read it anyway. He's fairly senior at Microsoft, and he's written a good bit of the Windows operating systems. Plural. So I learn from him.

This story, however, should have wider publication than just us industry geeks:

During the development of the product he was working on, the programmers needed an image for a comparatively rarely-used piece of the user interface. Since programmers aren't graphic designers, they inserted a placeholder bitmap which would be used until a real image arrived. And since programmers are nerds, they used a picture of a television character who was popular at the time.

The testers naturally ran the program through its paces, and when that piece of the user interface appeared with the placeholder bitmap, the testers smiled a little.

Time passed, and people became quite accustomed to seeing that television character's face appear when they exercised that little corner of the program. An oddly appropriate face to alert you of an unusual condition.

And then the project reached its completion, and the master CD was sent off to the factory for mass duplication.

You can see where this is going. Think: lawyers. And read the rest.

This week's Economist

David Braverman — Tue, 18 May 2010 01:28:05 GMT

Mondays are Economist days over here. I've got myself into a rhythm of travel, school, work, and keeping sane that requires me to put things in small boxes of time; on Mondays I read the latest Economist. This week had two unusually interesting (and short) articles in the "Finance and Economics" section[1].

First, a report that numeracy predicts mortgage defaults better than any other variable:

Even accounting for a host of differences between people—including attitudes to risk, income levels and credit scores—those who fell behind on their mortgages were noticeably less numerate than those who kept up with their payments in the same overall circumstances. The least numerate fell behind about 25% of the time. For those who did best on the test, the number of payments they missed was almost 12%. A fifth of the least numerate group had been in foreclosure, but only 7% of those who were more numerically adept had.
Surprisingly, the least numerate were not making loan choices that differed much from their peers. They were about as likely to have a fixed-rate mortgage as the more numerically able. They did not borrow a larger share of their income. And loans were about the same fraction of the house’s value.

They've even got a handy quiz of the type the researchers used. Two pages on, in the "Economics Focus" column, the newspaper reported on the FCC's decision two weeks ago to treat ISPs as common carriers for their last-mile service. This is a big deal:

A medieval innkeeper, for example, often offered the only lodging in town; a boatman could cross only with the king’s writ. Second, the state sometimes offers favours of its own to transporters—public lands and roads, say, or the seizure of private property to make way for new infrastructure—and expects a certain level of public service in return. Third, transport is essential to commerce. It represents an input cost to almost all businesses, and to restrict access or overcharge is to burden the entire economy.
All these arguments applied in spades to 19th-century rail. Like a medieval town’s sole inn, a railway line is a perfect example of a natural monopoly: it is tremendously expensive to build and it is difficult to justify more than one set of tracks on any route just to guarantee competition. ...
Telecoms operators argue that America does not need common carriage for internet access, because the country’s unique network of local cable monopolies competes against its last-mile copper-wire monopolies. ... The FCC’s current plan—to ask last-mile providers to subsidise rural service, and to ensure equal treatment of packets of information—is a mild intervention by global standards.

Time now to review, once again, the team's finance assignment due tonight, and then collapse in a heap. The Daily Parker will probably continue to have slightly less velocity than usual for a week or so as I twist myself into a small knot of anxiety over my finance midterm. If only it could be as engaging as a class as it is in a newspaper.

[1] Yes, the topic interests me in the abstract, but at the same time I can't wait until the end of doing concrete finance—e.g., working out CAPM calculations—once my finance class ends next month.

Wild swings in markets and UK

David Braverman — Fri, 07 May 2010 04:23:50 GMT

We all scratched our heads today as the Dow plunged almost 1,000 points in 15 minutes...then rebounded. Still no explanation:

Traders and Washington policy makers struggled to keep up as the Dow Jones industrial average fell 1,000 points shortly after 2:30 p.m. and then mostly rebounded in a matter of minutes. For a moment, the sell-off seemed to overwhelm computer and human systems alike, and some traders began referring grimly to the day as “Black Thursday.”

But in the end, Thursday was not as black as it had seemed. After briefly sinking below 10,000, the Dow ended down 347.80, or 3.2 percent, at 10,520.32. The Standard & Poor’s 500-stock index dropped 37.75 points, or 3.24 percent, to close at 1,128.15, and the Nasdaq was down 82.65 points, or 3.44 percent, at 2,319.64.

But up and down Wall Street, and across the nation, many investors were dumbstruck. Experts groped for explanations as blue-chip stocks like Procter & Gamble, Philip Morris and Accenture plunged. At one point, Accenture[1] fell more than 99 percent to a penny. P.&G. plunged to $39.37 from more than $60 within minutes.

The height of panic on Thursday was reached shortly after lunchtime in the United States. First some currencies began to fall rapidly, with the euro suffering especially against the Japanese yen.

That could have been an indication that some large traders were unwinding positions. It has been popular to borrow yen at low interest rates and then use the money to speculate in higher yielding assets denominated in other currencies. Anyone unwinding such a trade would buy yen to repay the loan.

Then there's the U.K. election, which didn't go as planned for the Liberal Democrats:

The swing so far from Labour to Conservatives with 250 results in the bag is a little lower than before, at 5.6%. The Tories' share of the popular vote is 34.9%, Labour is on 28.3% and the LibDems on 21%. Compare that with the average of nine main pollsters' final predictions before the elections: 35.6% for the Tories, 27.6% for Labour and 27.4% for the Liberal Democrats. The Tories a little down, Labour a little up and Lib Dems bafflingly down. Still more than half of all seats to go, though.

That was about an hour ago. It's dawn in London right now, and no one knows who'll be in Number 10 at dusk. If no party has an outright majority in Parliament at the end of voting, Gordon Brown will have the right to form another government—but you can bet the UK will have elections again in a few months. This is the most exciting UK election since 1974.

[1] Disclosure: Accenture owns most of Avanade, my employer.

Certifiably annoying

David Braverman — Tue, 30 Mar 2010 20:51:03 GMT

My new employer requires that I get an appropriate Microsoft certification by February 2012. This requires that I take six certification tests. I've started preparing, after not having bothered in four years. And, as I was in 2006, and 1999, and 1996, and 1993, the last times I jumped into the MCP Pit of Despair, I am unhappy.

Why, pray, have I not bothered to get certified? Why only one test in the last 10 years? Because I really, honestly, truly, hate these exams. The last time I took one, I literally walked in off the street and winged it. This didn't work. Not, I assert, because I lack the skills the test purported to measure. No, because the exams, for reasons of economics and volume, don't demonstrate ability; they screen for something else entirely. (I'm still trying to work out what.)

Having just taken a practice test, I am saddened to see things haven't improved. Here's an example, which I first demonstrated in 2006. Imagine you want to get a "Chicago Certified Driver in Stick-Shift Transmissions (Automobile)" badge. This credential establishes that you are certified by the city of Chicago to drive cars equipped with manual transmissions. To get this credential, you take a computerized, multiple-choice test. Here is question 1:

You're driving from 1200 West Fullerton Parkway to 741 West Cornelia Avenue. What is the route you follow?

A. East on Fullerton, North on Halsted, West on Cornelia.

B. East on Fullerton, North on Clark, North on Sheffield, East on Cornelia.

C. West on Fullerton, North on Western, East on Addison, South on Halsted, East on Cornelia.

D. East on Fullerton, North on Clark, North on Broadway, West on Cornelia.

Do you know the answer? You have 60 seconds, closed book.

The correct answer is C, because the other three are illegal. Of course, no one would ever, ever, ever, choose C in real life, because it takes you three miles out of your way. But that's not the point. Certified Chicago Drivers may not know how to use a manual transmission, but they absolutely know all the one-way streets in the city.

See, in order to get this question right you need to know several things. First, Halsted is 800 West, so you need to be East of it to get to 741 W. Cornelia. Second, Cornelia is a one-way street that goes East and West from Halsted. In other words, if you're on Halsted, you can go either East or West on Cornelia, away from Halsted.

Further, if you got the question wrong, so what? So you're going up on Halsted and you turn the wrong way on Cornelia. Oops: you're on the 800 block of Cornelia, the numbers are getting bigger, so you waste maybe 15 seconds turning at the next street and trying again in the other directon.

And even more: Anyone who has ever spent time in that neighborhood knows you won't find a parking space on the 700 block of Cornelia unless you get really, really lucky. So you may want to turn West on Cornelia anyway, because it's sometimes easier to find parking over there.

You may be wondering, why would anyone who wants to demonstrate mastery of driving stick-shift cars (a) take a multiple-choice test requiring him to (b) memorize all the one-way streets in Wrigleyville? Good question. And I have the one and only answer that should ever, ever make you do this:

Because someone is paying you to do so.

That is a good enough reason for me.

Double or nothing

David Braverman — Tue, 23 Mar 2010 20:05:08 GMT

The Inner Drive Technology World Headquarters now has a bigger desktop:

End of an era

David Braverman — Wed, 17 Mar 2010 21:05:22 GMT

Or: How I learned to stop being irrational and give up a piece of history.

I'm about to mail (yes, use postal mail) a termination order to Earthlink, with whom I have had an account since they acquired Mindspring, with whom I had an account since they acquired Pipeline. That means I've had my Mindspring email address since 1998 (I got the Pipeline address in 1997, but Mindspring converted everyone over), and I've kept it as my spam account since I set up my own email server in 2000.

So, I'm feeling a little twinge. It's a piece of history, a connection to the days of dial-up and modems, of Outlook 1997 and Pine. It's also $7 a month, and every last scrap of email it receives with the exception of Earthlink payment receipts is junk. I've kept it because it seemed like a trivial expense to remain connected with the early days of the Internet. But you know what? The Wayback Machine does that too, and it's free.

Sed fugit interea fugit irreparabile tempus, singula dum capti circumvectamur amore. Literally: Time flees while we hold on to insignificant details.

Daily Parker post #2,000

David Braverman — Tue, 16 Mar 2010 21:42:54 GMT

I had hoped, as I hoped about Post #1,000, to write something lengthy and truly self-indulgent.

This will disappoint many readers, but I don't have time to do that. Instead, just a quick update: even though Inner Drive Technology still exists (as does all of its software and ongoing maintenance), I'm now working for Avanade, a joint venture between Microsoft and Accenture.

And, in the spirit of the season, on my way to Avanade's Chicago office yesterday, I noticed something...odd...about the Daley Center:

Is your computer backed up?

David Braverman — Sat, 09 Jan 2010 16:06:55 GMT

Software entrepreneur Joel Spolsky says that's a good start, but only part of it:

[L]et’s stop talking about “backups.” Doing a backup is too low a bar. Any experienced system administrator will tell you that they have a great backup plan, the trouble comes when you have to restore.
And that’s when you discover that:

The backed-up files were encrypted with a cryptographically-secure key, the only copy of which was on the machine that was lost
The server had enormous amounts of configuration information stored in the IIS metabase which wasn’t backed up
The backup files were being copied to a FAT partition and were silently being truncated to 2GB
Your backups were on an LTO drive which was lost with the data center, and you can’t get another LTO drive for three days
And a million other things that can go wrong even when you “have” “backups.”

The minimum bar for a reliable service is not that you have done a backup, but that you have done a restore.

As someone who's got reliable, clockwork backups running, and has had them fail for one of the reasons Spolsky listed (and others that he didn't), I think this is tremendously good advice.

December miscellany

David Braverman — Tue, 01 Dec 2009 23:27:39 GMT

Just a few quick things today:

The temperature hit 13°C today, not a record but definitely a pleasant day in December. In Chicago. Because, of course, there are parts of the world where that temperature on any day of the year would cause alarm.
Matthew Yglesias thinks mutual funds are stupid. I'm linking because of his two clear charts. His recommendations: index funds. (But...is any of this news?)
The local pizza place around the corner folded last week. This was Parker's favorite summer hangout. We'll miss it.
Comcast and AT&T are fighting public broadband in areas that don't have it. Common sense suggests that the government subsidy would ultimately go to them, but their first reaction is that of any monopolist. As Duke University economist Leslie Marx put it only yesterday, "remember that everywhere a firm looks, it is obligated to look for profits, and I would challenge anyone to show me an industry where the suppression of rivalry is not profitable."

More later. Possibly a Parker photo, too.

Not what I wanted to buy today

David Braverman — Thu, 12 Nov 2009 14:19:17 GMT

It's sad when a trusted companion dies. Like my poor, inoffensive laptop, which blew out its monitor at Boston Logan airport two weeks ago.

I would rather not have just ordered a new computer to replace it. I will try to get the old laptop's monitor fixed, but the time, effort, and expense involved almost don't justify it. Everything else still works just fine; in fact, I'm using it now with an external monitor. In order to get it fixed I'd need to hand it over to strangers for an unknown length of time, which means removing all the security features, encryption, and data from the thing—a process that would require a complete hard drive wipe and then take hours to restore when I get it back.

(If that seems over the top, then you don't understand computer security.)

This brings me to the conundrum I hope I've resolved appropriately. My current laptop is a Dell Latitude D620, which replaced a Latitude D610, which replaced a Latitude D600. All three share parts, spare batteries, media bay devices, power supplies, etc., meaning I have quite a collection of Latitude D600-series peripherals.

Only, Dell no longer makes 600-series laptops. The last model in the series, the D630, they discontinued a few months ago. The logical replacements are the E5400 and E6400 models, which have similar characteristics but brand-new chassis that don't support my existing 600-series parts.

At this writing Dell had five D630s left in their factory outlet store, where they sell refurbished and scratch-and-dent leftovers. They have a ton of refurbished E6400s, though, for about $50 more.

Thus, the conundrum: buy the discontinued model for which I have all those parts, or go to the new series.

What to do?

Little adjustments (London residency, Day -1)

David Braverman — Thu, 13 Aug 2009 14:08:16 GMT

I've arrived in London after an enjoyable flight and a remarkably speedy trip through baggage and customs. I've also had a shower and a kip, and I'm about to leave the hotel and actually enjoy the city for a bit.

Even though in the Land of Uk "one mustn't grumble," one can certainly make ill-tempered observations:

Carrying a heavy bag down stairs is a much different proposition than carrying it up. And the Tube stop at Tower Hill has about 50 steps up and no escalators. As the difference between taking the Tube (£3.80) and a taxi (£75.00) is enormous, I will merely grin and enjoy the exercise.
My T-Mobile G1 is not allowing me to connect to any UK mobile providers, including, it must be pointed out, T-Mobile. The phone has three bands and certainly can connect, it just doesn't want to. T-Mobile Online Chat Mechanical Turk "Paison" is "researching the issue," but it means that I'm doing an online chat with T-Mobile rather than wandering London.
Once outside the hotel, I have to go to Piccadilly Circus to set up my Oyster Card (a stored-value card that works on the Tube and other parts of London transit) for auto top-up. I could do this online, except their online form doesn't accept international addresses, even though my account is an international account. It's stupid programming. Fortunately I have enough on my Oyster Card to get to Piccadilly Circus, and if Paison can research the issue faster, I can get there before the travel centerre closes in four hours.
Should I manage to get my Oyster card working, which requires leaving the hotel, which requires Paison to tell me how T-Mobile will let me give them more money, I have to buy two neckties. Why? Because all of my neckties are in my closet. In Chicago. Because my checklist for things to pack included many things, but even when packing my suit, my Oxford shirts, and even my cufflinks, I neglected to pack ties. Yeah. I'm in the Advanced Program.

OK, while typing this Paison figured out what setting in T-Mobile's computers was wrong, so my phone is working, having mysteriously connected itself to T-Mobile's UK network. I will now sally forth into this alien world and practice speaking the local language...

Quick update: I blamed Oyster's Website for the difficulty I had setting up my card. No, actually, the problem came from my bank's fraud detection department. They saw two charges from the U.K. and just blocked the card, knowing that I'd call them eventually. Keep in mind, my bank processed the charge for the airplane tickets (that included the itinerary, don't ask me why), and processed a charge last night at O'Hare, and could not draw a straight line between these things and a charge this morning for my hotel in London. But, hey, better safe than sorry, especially when you (i.e., the bank) have unlimited liability for fraudulent charges and I (i.e., me) have none. My inconvenience is your loss prevention.

Right. I really am leaving this hotel now.

Quick update redux: Nope, it was Oyster after all. They can't verify my postcode. Off to Piccadilly.

Amazon explains Orwellian deletion

David Braverman — Sat, 18 Jul 2009 16:53:52 GMT

Yesterday I pondered Amazon's deletion of works by Orwell, and asked for confirmation that they had deleted unauthorized (i.e., stolen) copies of the copyrighted material. Amazon last night confirmed this is, in fact, what happened:

An Amazon spokesman, Drew Herdener, said in an e-mail message that the books were added to the Kindle store by a company that did not have rights to them, using a self-service function. "When we were notified of this by the rights holder, we removed the illegal copies from our systems and from customers' devices, and refunded customers," he said.

Amazon effectively acknowledged that the deletions were a bad idea. "We are changing our systems so that in the future we will not remove books from customers' devices in these circumstances," Mr. Herdener said.

Now, I am not one who believes in perpetual copyright. I hate with a passion the Sonny Bono ~~Mickey-Mouse Protection~~ Copyright Term Extension Act of 1998, passed (seriously, I am not making this up) in part to protect the Disney rodent for another 20 years on the eve of its lapse into public domain. I think it's unconstitutional, making a mockery of the "limited terms" clause, and on top of that I think it's a shining example of the pernicious effects of money on politics.

However, it's a pretty clear law, and in the U.S. the coypright in Orwell's work will not expire until at least 2021, 70 years after his death. Think about that. If I live another 21 years, which I will do even if it kills me, this blog entry will be protected by copyright until the 22nd century—unless the U.S. Congress comes to its senses and returns us to a copyright law that comports with international standards. Orwell's copyrights have expired in other countries, including Canada, but that introduces a web of competing claims that Amazon doesn't want to touch.

In sum: Amazon deleting books off users' Kindles was stupid, but probably within the terms of service and copyright law. However, had the users backed up the affected devices, and if they'd downloaded copies from Canada, they'd still have the book—a loophole in the TOS that, I'm sure, Amazon's partners will want closed very soon.

Creepy Kindle cravenness?

David Braverman — Fri, 17 Jul 2009 20:28:26 GMT

I'd like confirmation on this: the Times' David Pogue reported today that Amazon deleted a particular author from people's Kindles overnight:

[A]pparently the publisher changed its mind about offering an electronic edition, and apparently Amazon, whose business lives and dies by publisher happiness, caved. It electronically deleted all books by this author from people’s Kindles and credited their accounts for the price.
You want to know the best part? The juicy, plump, dripping irony?
The author who was the victim of this Big Brotherish plot was none other than George Orwell. And the books were "1984" and "Animal Farm."

The Kindle forum thread on the topic reads, to me anyway, like the copies deleted were from a publisher that didn't have the rights to sell electronic copies. Like it or not, Orwell's works are still protected by copyright. So if the deleted copies were indeed sold by a publisher illegally, it's not like Barnes & Noble removing the book off your shelf and leaving 99c on the table; it's like Barnes & Noble discovering it had sold you a remaindered book and correcting the error.

On the other hand, perhaps an email explaining the situation might have helped Amazon in this case?

Why I'm returning my new 3G phone

David Braverman — Sat, 13 Jun 2009 02:06:16 GMT

I upgraded from a Dash to the T-Mobile Sidekick XL 2009 today. I'm returning it tomorrow.

I need three things from a SmartPhone, all of which my 2-year-old Dash has:

Access to email, through POP3.
Synchronization with Outlook.
Web browsing.

It does #3 incredibly well. Sadly, though, despite 90 minutes with two different support people at T-Mobile, I can't get #1 or #2. The support CSRs didn't know why, but I figured it out, and I have to say even if I explained to them they still wouldn't know.

(More after the jump.)

End of Bookpool

David Braverman — Tue, 09 Jun 2009 14:07:46 GMT

Programmers and other nerds probably know of Bookpool.com, a technical-book seller on Martha's Vineyard. Knew, I should say. The retailer shut down in March. They had the best selection and by far the quickest shipping of any specialty bookseller I've used. It's a shame, really.

Noted with minimal comment

David Braverman — Fri, 17 Apr 2009 03:59:18 GMT

This passage from Almost Perfect, Pete Peterson's autobiography of his days at WordPerfect Corp., inspired me to get out of bed, walk to my computer, and post a blog entry:

We on the Board had no one to blame for the delays but ourselves. The project directors we had chosen were inexperienced managers, and they made the mistakes inexperienced managers make. They were prone to overly optimistic forecasts and had trouble chewing people out when they missed their deadlines. Another of our mistakes was that we waited too long to add new programmers to the project....

And here is the context of that passage, which Peterson, without irony or self-awareness, set up only two paragraphs earlier:

I was not entirely honest in making the admission [that our release date had slipped]. Rather than go with a realistic date or a vague date or no date at all, I announced a hoped-for second quarter release, which was the most optimistic date from our most optimistic developer.

Yes, the Board had no one to blame...but they blamed the managers and developers. Yes, the managers had trouble chewing people out...for missing deadlines the programmers thought impossible and never agreed to. Yes, the programmers came up with a range of estimates...which turned out to include the actual ship date. And there's more.

Almost sad

David Braverman — Thu, 16 Apr 2009 16:29:21 GMT

I haven't finished all of Almost Perfect yet, but I think I understand now what happened to WordPerfect Corp.: they had accidental success, naïvely thought they authored the success, and never thought strategically.

Now, possibly, I'm imputing Pete Peterson's own failures to the entire company, but I have to assume the other board members condoned his approach or they wouldn't have kept him on for so long. Peterson himself seems hopelessly without self-awareness, stumbling from decision to decision without a thought to the implications of each and without any coherent plan for how they all fit together. He is, in the Myers-Briggs jargon, an off-the-charts Sensor, completely detail-driven with a disdain for abstractions of any kind. For example....

Potpourri, without the odor

David Braverman — Wed, 15 Apr 2009 15:12:00 GMT

Quick update:

The Titanic dinner at Mint Julep Bistro was wonderful. Rich's wine pairings especially rocked—as did his beef tournedos in port reduction. Mmm. Not so much fun was Metra's return schedule (featuring a 3-hour gap between 21:25 and 0:35), nor my reading of it (I did not remember this three-hour gap). The fine for taking public transit out to the suburbs (because driving to a 10-course, 9-wine-plus-apertif dinner seemed irresponsible) was $80, paid to the All-Star Taxi Service.
I did, in fact, buy a Kindle, and I love it. I've now read three books on it and numerous articles (converting a .pdf or text file costs no more than 10c for automatic downloads), and I hardly notice the machine. It only holds 1.5 GB of stuff, but the complete works of Shakespeare ($4) only takes up 4 MB so space is not exactly at a premium.
I may have a new release of Weather Now out today; if not, then tomorrow morning. I'll be writing over the next few days more about what's different, and why it took nearly two years to produce something that, to some, will look almost identical.
Tangentially about my Kindle and software releases, I'm now reading Almost Perfect (hat tip Coding Horror), Pete Peterson's account of the rise and fall of WordPerfect. It's a fascinating tale of what happens when everyone in the company is just like you, and when entrepreneurs can't let go.

Finally, in a tiny piece of good news, it looks like we'll have tolerable weather Friday for my first Cubs home game this season.

The dangers of cut-and-paste coding

David Braverman — Thu, 26 Mar 2009 17:38:46 GMT

Last night, while studying for an economics exam, I took a moment to execute the following SQL against a client's production database:

UPDATE table_name
SET column_a = 'Equipment', column_b = 'Equipment'
WHERE column_a = 'Boojums'
GO

UPDATE table_name
SET column_a = 'Borfins', column_b = 'Equipment'
WHERE column_a = 'Nerfherders'
GO

The client called this morning to ask why the application suddenly had two different types of equipment, one which looked suspiciously like a collection of borfins.

You can see what I did, of course. I copied the first statement and forgot to change the copy's second argument. And I quite deservedly looked stupid.

What makes this even funnier: I executed the statement against a staging server first, carefully (I thought) checked the results, and then executed it against the production server. This is why having someone else do quality assurance is a good thing for most programmers.

Another argument about the Kindle

David Braverman — Wed, 18 Mar 2009 14:34:18 GMT

I still haven't committed to buying a Kindle, and Mark Morford echoes of the reasons:

[M]any creators loathe the beige slab because of how ruthlessly Amazon owns every aspect of the experience. Authors and publishers have little control. Readers -- that is, you -- have even less. Want to share a book you finished with someone else? Too bad. Want to upload and circulate your own text without using Amazon's system? Screw you. Want to, well, do anything at all that's not 100 percent within the company's power and revenue stream because you don't actually own any of the books you buy? Amazon says: Bite me.

I like having paper books. I have a sinking feeling that having a Kindle would result in me buying books twice, once for my bookshelf and once to read on a plane.

Yelp again

David Braverman — Sun, 15 Mar 2009 15:43:38 GMT

I had a conversation with Joe over at Urban Outsitters this morning when I picked Parker up. It seems he's had run-ins with Yelp as well. He mentioned a ratings service that, he thinks, actually works: Angie's List.

The difference? Angie's List members have a reputational risk of their own when posting. The members may be anonymous to the vendors they're rating, but they're authenticated, and can be held accountable for their content. Also, the List, being member-financed rather than advertiser-financed, has no potential conflicts of interest. Yelp and other advertiser-supported media always have a potential for payola. Always.

How to destroy a website brand

David Braverman — Mon, 09 Mar 2009 20:55:29 GMT

If the website has community-written reviews, you can destroy it by soliciting bribes from the reviewed businesses:

With the Web site Yelp still responding to allegations by San Francisco businesses that it manipulates the prominence of positive and negative reviews, some Chicago merchants are adding to the heat.
They allege that Yelp representatives have offered to rearrange positive and negative reviews for companies that advertise on the site or sponsor Yelp Elite parties.
Yelp's CEO Jeremy Stoppelman has been taking his side of the story in this controversy to the Web, the media and even Twitter.
In a conversation with the Tribune, Stoppelman denied the allegations, saying, "I guarantee that there is no link between" review placement and advertising. He said that the people selling the ads have no access to the architecture of the site and so cannot influence placement or review content."

This bears investigating. Check out the original story in the East Bay Express, too.

Oh sad day

David Braverman — Sat, 24 Jan 2009 02:10:09 GMT

Via The Atlantic's James Fallows, a report that Microsoft's latest round of layoffs means the end of Flight Simulator:

[A]s of yesterday, it's the end of development for the venerable FS franchise (and probably the associated Microsoft ESP, the new commercial simulation platform based on FS), one of the longest-running titles in the history of the PC.

Sigh.

New software release

David Braverman — Fri, 18 Jul 2008 15:10:01 GMT

I've been slaving over a hot keyboard for a few days to finish the Inner Drive Extensible Architecture™—the Idea™—release 1.10. I've added two major components to support auditable business objects and money, the latter being much more interesting but a lot simpler to code. For the truly geeky, I've also published a Software Developer Kit (SDK) for your perusal. Some of the documentation may be slightly out of date as I needed to get the bits out sooner than the docs.

If you're extraordinarily geeky, or looking for a great buy-not-build decision, I'm open to licensing and consulting deals.

</SelfPromotion>

Consultant: More than adequate office space in Evanston

David Braverman — Mon, 26 May 2008 15:09:51 GMT

I spent the better part of the last few months looking for appropriate office space to hold a team of developers. We estimated we'd need about 325 m² for 18 people. For some reason we could not find appropriate space. I therefore found an Evanston city consultant's recent report fascinating:

Consultant Marty Stern of U.S. Equities Realty says, in a report to be presented to the city's Economic Development Committee Wednesday night, that nine different generally suitable Class B buildings have a total of 50,072 square feet of vacant space.... In addition, Stern says there is about 141,000 square feet of more expensive Class A space available downtown and 21,000 square feet of less expensive Class C space, most of it downtown.

That comes to 19,700 m²—almost five acres of office space. Slightly more than we needed, of course, but probably workable.

Going around, coming around

David Braverman — Tue, 18 Mar 2008 15:50:39 GMT

So, in January I started a new job, right around the corner from my old office. Then I moved out of my old office. Today I'm moving back in, with three of the developers who work for me. It's temporary, and it's surreal. I'll have before-and-after pics later.

Founder's Disease

David Braverman — Wed, 05 Mar 2008 16:35:31 GMT

Joel Spolsky's latest column in Inc. is a must-read for entrepreneurs (and I include anyone who has founded an organization) who have grown beyond the garage:

The great employees will be devoted, sure, and it's completely reasonable to expect them to work their butts off. But unlike founders, employees are concerned about what their jobs are like today. They're not as excited about making sacrifices for the long run. So don't tell your star salespeople to take the bus and stay with relatives when they make that call in St. Louis, even though that's what you did when you started the company.

Once is accident. Twice is coincidence.

David Braverman — Wed, 06 Feb 2008 03:25:17 GMT

Via Bruce Schneier, a fourth undersea cable providing Internet connectivity to much of the Middle East has been cut in as many weeks:

The first three have been blamed on ships' anchors, but there is some dispute about that. And that's two in the Mediterranean and two in the Persian Gulf. There have been no official reports of malice to me, but it's an awfully big coincidence. The fact that Iran has lost Internet connectivity only makes this weirder.

This may not be more important than tonight's primary elections, but it may be important.

I have to thank Mike Huckabee for comic relief just now, too.

Mini-rant about résumés

David Braverman — Thu, 17 Jan 2008 23:10:53 GMT

<rant>

I'm reviewing a lot of CVs right now, and I would like to vent for a moment. Just a few things, though:

If you're applying for a Quality Assurance position, spelling and grammar count a lot.
Unless you've gotten an invitation to apply, the people reviewing your résumé have others to read. Write concisely. Highlight the important parts. Limit yourself to two pages of paper with a link to a longer version. Don't waste the reader's time. Even if you're perfect for the job, you go into the phone screen with a mark against you if your CV has Dickensian verbosity.
Don't put information on your CV that we can't use to hire you. If you put your age, marital status, immigration status, race, or anything else like that on your CV, a potential employer might bin the thing just to prevent any hint of bias in the hiring process.
But do put down your bona fides. If you say "Engineering Degree" on your CV, you actually do need to include the actual degree (BA, BS, BBQ), the name of the institution and the date. Like it or not, a degree from the Ira Bialystock Engineering School and Storm Door Company is not the same as one from Northwestern, and since we're going to call your school to check that you graduated as a precondition of hiring you, don't waste our time by having us guess. We will simply guess that you went to IBESASDC and not NU, and pass.

</rant>

And yet, they don't know why

David Braverman — Mon, 31 Dec 2007 19:38:48 GMT

Via Marc Andreesen (yes, the Marc Andreesen), from Variety:

[O]verall music [CD] sales during the Christmas shopping season were down an astounding 21% from last year. From the week of Thanksgiving up through the day before Christmas Eve, 83.9 million albums were sold, a decrease of 21.38 million from 2006's 105.28 million.

It's important to realize, as the RIAA simply can't grasp, this has nothing to do with piracy. Suing people isn't the answer; getting a clue and selling over the Web is.

Economist profile of Lawrence Lessig

David Braverman — Fri, 07 Dec 2007 17:34:26 GMT

The Stanford law professor is focusing on corruption as a way of combating creeping copyrights:

Mr Lessig has concentrated for a decade on copyright law and its interaction with the internet. So he left some people feeling confused earlier this year when he announced a new focus for his campaigning efforts: tackling corruption. Not everyone understood that this change in academic and activist emphasis is more of a shift in strategy than in substance.

For years Mr Lessig has presented legal arguments against excessive copyright extensions. But he says lawmakers are so in thrall to big-media lobbyists that they do not even realise that counter-arguments to copyright extensions exist. Even though Britain's Gowers Review, published in 2005, argues against such extensions, and eminent economists such as the late Milton Friedman have declared the importance of copyright limits to be a “no brainer”, Mr Lessig says legislators are clueless about “an issue that any rational policymaker has no problem understanding.” Swayed by campaign contributions from vested interests—such as film studios, music companies and book publishers—America's Congress has lengthened copyright terms 11 times in the past four decades, he observes.

Server upgrade hitches

David Braverman — Tue, 27 Nov 2007 19:43:48 GMT

I've finally brought a new server online to take over from three old ones. By "old" I mean a Windows 2000 box with gerbils powering it and two salvaged desktops, one with a whopping 640 MB of RAM. Together all three have performed the tasks of one fully-functional server. And now, I have one fully-functional server.

A couple of problems have emerged.

VSLive: Day 3

David Braverman — Thu, 29 Mar 2007 15:26:37 GMT

I believe I figured out why the conference disappointed me. I last went to VSLive in 2003, when I had just started to get really good at my craft. The sessions at that conference hat a lot of information that I hadn't encountered before, and taught me a lot about where I should look to keep fresh and informed. Only a small part of it has to do with this being right outside the conference center:

VSLive: Day 2

David Braverman — Wed, 28 Mar 2007 18:42:57 GMT

I have to say, the conference has disappointed me a bit. Many of the panels I thought looked interesting turned out to be somewhat less in-depth than I'd hoped. To make matters worse, I'm in one of the greatest cities in the world, the weather is perfect, and I haven't had enough exercise this week.

So, as irresponsible as it seems, I'm going to take the next two hours or so to cogitate on what I've learned this week, by walking up Powell Street until I hit water. That should get me back to the conference (by Muni, most likely) in time for the next panel I'm interested in seeing.

VSLive: Day 1

David Braverman — Tue, 27 Mar 2007 22:13:29 GMT

I hope to write more when the conference ends, or perhaps if I play hooky from a session or two tomorrow.

San Francisco

David Braverman — Mon, 26 Mar 2007 21:53:17 GMT

I'm sitting in the Hotel California lobby watching rain-soaked buses trundle down Geary Street. I'm in the lobby because the hotel's WiFi doesn't actually reach the fourth floor. This, and the unfortunate confluence of a room overlooking the street and a 23-year-old's birthday party Saturday night that spilled out of the lobby and down the block until the cops broke it up around 4 am, is my only complaint about the place. Old hotels have old windows, so it got a little noisy during the melée

The hotel is truly a gem. From the little perk at check-in—a frozen tequila shot—to the wine and cheese spread they put out every night, to the understated décor, to the lobby it shares with Millenium (a wonderful vegetarian restaurant with a tasty wine list), I love staying here. The bill adds to my pleasure: only about $100 a night, half of what hotels closer to the Moscone Center wanted. Since it's also only about 500 m from there—a 10-minute walk through Union Square—it was a no-brainer.

Of course, I'm in my third-favorite city on the planet (after Chicago and London), sitting in a hotel lobby. The one day that the conference sessions are truly uninteresting to me is the one day that it's pouring down with rain. It's supposed to let up a bit later, so I may have dinner at the Ferry Building or even, if the spirit (and Muni bus) moves me, Sausalito. And they put out the wine and cheese in an hour.

VSLive: Day 0

David Braverman — Mon, 26 Mar 2007 18:20:18 GMT

One would think that planning a conference for 1,500 or so software developers would involve planning for 1,500 or so laptop computers. This means, among other things, providing (a) power outlets and (b) decent WiFi access.

After searching for half an hour I found one lone power strip in the "Gold Passport Lounge," and the only reason the other 1,499 people here aren't using it is that they're patiently sitting upstairs listening to an ill-prepared presenter from Microsoft who will probably get a "BillG" email tonight asking him why he was so unprepared.

As for WiFi access, despite the relatively few people down here in the lounge, I'm still getting only about 77 kbps of throughput. Yes, I'm at a developer conference getting modem-speed Internet access.

I'll have more later on today's presentations, the final three of which I may skip. The pre-conference workshop I attended yesterday I found invaluable; I'm looking forward to Deborah Kurata's panel discussions later on this week.

Things forgotten

David Braverman — Sun, 25 Mar 2007 15:46:05 GMT

I realized last night that I forgot to bring some important things to VSLive:

Business cards. I have about six with me. I have about 200 in my office. Hello, Kinko's?
A USB cable, required to connect my phone and my camera to my laptop. There's a CompUSA about 100 m from here, fortunately.

It's always something.

Also, a propos of nothing, I got the best pitch from a panhandler today that I've ever heard: "Buddy, can you spare $1,000? I have a payment plan..."

VSLive: Day -1

David Braverman — Sat, 24 Mar 2007 23:45:09 GMT

I'm in San Francisco, at the Hotel California on Geary Street. They've checked me in to Room 404, which, as you can imagine, I couldn't find at first.

Ouch: $38 bn fund data wiped out

David Braverman — Tue, 20 Mar 2007 17:14:58 GMT

This has to hurt:

While doing routine maintenance work, [a] technician accidentally deleted applicant information for an oil-funded account — one of Alaska residents’ biggest perks — and mistakenly reformatted the backup drive, as well.

There was still hope, until the department discovered its third line of defense, backup tapes, were unreadable.

The article said "no one was blamed." Right.

MSNBC spell-check sadness

David Braverman — Sun, 04 Mar 2007 16:05:26 GMT

MSNBC reported overnight that U.S. troops have entered Sadr City in Baghdad. That's newsworthy in itself, but they added an extra level of irony by running their nightly headline-roundup email through an over-zealous spell check:

U.S. troops enter Sadder City

Hundreds of U.S. soldiers entered the Shiite stronghold of Sadder City on Sunday in the first major push into the area since an American-led security sweep began last month around Baghdad.

http://www.msnbc.msn.com/id/17450016/

Sigh.

The Economist on Windows Vista

David Braverman — Fri, 19 Jan 2007 14:32:56 GMT

Good, detailed summary of the economics and business aspects of Microsoft's latest operating system:

For years Microsoft's Windows logo often appeared against a blue sky with cottony clouds. But the cloud has become one of the company's biggest threats. The operating system matters less when programs can be provided online. Moreover, online software can be delivered to customers more cheaply, there is immediate feedback from users and applications can continually be improved. Those are big advantages over software sold in a box, one version at a time.

In the past Microsoft tied its operating system and applications together by “commingling” the code (and ran afoul of antitrust authorities for doing so). The rise of online applications threatens the primacy of Windows because the network becomes the platform for the software. It does not mean PC operating systems are unnecessary, just that it is increasingly the cloud, and not the PC, that is the launch pad for computing.

Wal-Mart and the abuses of software

David Braverman — Wed, 03 Jan 2007 16:06:34 GMT

Wal-Mart will soon start scheduling employees based on predicted customer loads, requiring the employees to be more "flexible:"

The move promises more productivity and consumer satisfaction, but could demand more flexibility and availability from workers in place of reliable shifts and predictable pay checks, the Journal reported.

Wal-Mart started using the system for some workers, including cashiers and accounting-office personnel, last year, the paper also reported.

This is an example of software developers forgetting their work sometimes has human consequences.

Software fall down, go boom

David Braverman — Wed, 25 Oct 2006 16:43:23 GMT

I am not happy today.

My company's Exchange server, which handles all of our email, crashed in a maddening fashion. Apparently the server's security database got damaged when the server rebooted after a critical update. The only way to fix it is to rebuild the server. This requires building another server first, so that our Websites don't go down in the interim. It's going to take us probably three days to fix the problem, partially because we've got client work to deliver before we can really care about the email outage.

In related news, I'm reading a new book:

Elated customer service

David Braverman — Wed, 27 Sep 2006 13:52:36 GMT

Last week, my puppy Parker chewed through a laptop power cord. The fortunate part of this was that he munched on the DC lead, causing the laptop to shut down immediately when it detected the short. Had he gotten through the AC lead it might have been a lot worse.

In due course I ordered a new adapter from Dell. In my haste I ordered the wrong adapter, which I didn't realize until I opened the package. So I got in touch with Dell by email to request an RMA and shipping instructions.

Here's the great customer service part. Even though it was my fault that I got the wrong adapter, they're sending me a pre-paid UPS shipping label and eating the shipping costs. When I wrote back to customer service to say, no, really, my fault, I'm happy to pay for the shipping, I got this reply:

Dear Mr. Braverman:

Thank you for your reply.

I understand that you have placed the order for the wrong item erroneously however, please be informed that the pick is already scheduled with ups carrier and the tracking number is also generated.

I request you to wait until the carrier comes and picks up the package. I am elated to serve an esteemed customer like you and customer satisfaction is our main priority and I assure you it is our hope that you have a positive experience with our company in future also.

Mr. Braverman, I hope this takes care of your concern, please feel free to contact me for any additional support.

Thank you for choosing Dell.

Respectfully,

Shemochi_K
Customer Care Specialist
ABU Customer eCare
Dell Inc.

I am so happy to have such an elated customer-service rep. That just doesn't happen every day. It does, however, show why I buy from Dell.