Maryland dentist Edward Gramson got taken for a ride by British Airways:
When a North Bethesda, Maryland, dentist planned a trip to Portugal for a conference last September, he decided he'd quickly swing by Granada, Spain, to see the famed Alhambra and other historical sites.
But carrier British Airways had other ideas, and instead sent Edward Gamson and his partner to Grenada — with an E — in the Caribbean, by way of London, no less.
Gamson, who said he clearly told the British Airways agent over the phone Granada, Spain, didn't notice the mistake because his e-tickets did not contain the airport code or the duration of the trip. It was only 20 minutes after departure from a stopover in London that he looked at the in-flight map and asked the flight attendant, "Why are we headed west to go to Spain?"
I'm scratching my head over this one. I travel a lot, through Heathrow sometimes, on BA other times, and I'm just not sure how so many things could go wrong no matter how many letters are different. What about the flight schedule? Departure briefing from the pilot? Passport control? Size of the bloody plane? (You don't take an A320 to the Caribbean and you don't take a 747 to a regional Spanish airport.) This guy had at least 350,000 frequent-flier miles; how did he not notice any of these things?
Gramson has sued BA pro se for $34,000, which he estimates to be the losses from hotel and travel reservations. I can't wait to hear the disposiiton.