Politics, Weather, Photography, and the Dog
Tuesday 22 July 2014

Business travel has certain built-in costs. All we business travelers really want in a hotel is a decent night's sleep. Alas, alas. Here's the review I just submitted to TripAdvisor about how one engineering decision can make someone want to leave and never come back:

I'm now in my second stay at the Aloft Beachwood in as many weeks. As a traveling professional, I often spend time in places without cute bistros or even sidewalks to put them on, where four nights out of seven I'm surrounded by decor I can't even describe to my gay friends without making them cry, where—just a second, I have to wave my arms in front of the thermostat.

Welcome to the Aloft, where the thermostats are programmed to destroy your sleep. I imagine this saves the hotel money. You may imagine that this choice stands proxy to innumerable others that will make you wish for the luxury of a Hyatt Place or Marriott Courtyard.

(Hold on, I have to throw something at the thermostat again.)

On my first night here, last Monday, I discovered that the hotel put motion sensors in the thermostats to save money. I discovered this because, last Monday, the A/C would turn off just as I was almost, but not quite, asleep. Like tonight, the room was too warm to turn the A/C off completely; but last Monday, I didn't discover this until Midnight, so I didn't jam the A/C down to 65 and stack pillows next to the desk.

But the staff here are great, every one of them. They're the only reason I'm giving this sleep-deprivation-chamber 3 stars. Everyone who works here has been helpful, good-natured, and truly concerned that between the A/C and the master light switch controlling all of the lights in the room (including the reading lamps), Aloft has some changes they need to make. And if I ever meet the person who made the decision to put 3-minute timers on the thermostats, I'm going to—

Dang. A/C stopped again.

I wish I were exaggerating. The hotel opened eight months ago, so they've had time to fix this. That means this is a deliberate engineering choice, like Clippy or the Ctrl-F fail in Outlook.

Also, I'm a big believer in second chances, and in travel loyalty programs. But if I can't get this solved to my satisfaction in the next hour (meaning, if I can't get my room cool enough that I can turn the A/C off so it doesn't keep waking me up), I'm out of here in the morning. There's a perfectly serviceable Marriott walking distance away.

Monday 21 July 2014 22:43:27 EDT (UTC-04:00)  |  | Travel | Work#
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David Braverman and Parker
David Braverman is the Chief Technology Officer of Holden International in Chicago, and the creator of Weather Now. Parker is the most adorable dog on the planet, 80% of the time.
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