Politics, Weather, Photography, and the Dog
Thursday 14 February 2013

The Cranky Flier gives American and USAirways advice following their Valentines Day announcement of corporate nuptials:

Get Rid of the Old American
Sure, technically everyone who works at American today is part of the old American, but that’s not what I mean. There are key people – and processes – that epitomize the old American and those need to be swept out quickly. If these folks don’t see the writing on the wall, then the new management team needs to act. Number one on that list is, of course, Tom Horton, but they can’t officially sweep him out because he had to stay on as part of the deal as Non-Executive Chairman. But really, he needs to become Non-Existent Chairman. From the looks of this deal, he won’t be around much and it won’t be for very long.

But it’s not just Horton. There are others at the top who will remain nameless that need to go. At the same time, there are some really great VPs that the new management team needs to woo to keep them onboard. The culture of the new American will start at the top, so the people up there need to be in place sooner rather than later and they need to really focus on solidifying the new combined culture.

Protect the Brand Assets
As things churn forward, American needs to be sure to protect its brand assets. None is bigger than AAdvantage, one of the best frequent flier programs out there. The temptation is always there to devalue it, but American as a brand has been devalued for years, and people are going to be tempted to flee during the prospect of another tough merger. So if you’re American, you need to focus on the things that really have strong value, and AAdvantage is one of them. Use the program to bring people back to the airline.

I'll be watching this closely, of course. Over the next five days I have three American flight segments; you can bet I'll be talking to the FAs and pilots.

Also worth a look: Crain's analyzes how the deal affects Chicago.

Thursday 14 February 2013 10:19:19 CST (UTC-06:00)  |  | Aviation | Chicago#
Search
On this page....
Can true love last in Dallas?
Countdowns
The Daily Parker +3175d 14h 58m
My next birthday 41d 20h 33m
Parker's 9th birthday 325d 22h 16m
Categories
Aviation (317) Baseball (104) Best Bars (4) Biking (43) Chicago (861) Cubs (192) Duke (132) Geography (309) Higher Ground (5) Jokes (282) Kitchen Sink (609) London (39) Parker (185) Daily (204) Photography (139) Politics (302) US (1049) World (239) Raleigh (20) Readings (8) Religion (62) San Francisco (83) Software (196) Blogs (71) Business (221) Cloud (88) Cool links (128) Security (98) Travel (161) Weather (669) Astronomy (76) Windows Azure (58) Work (36) Writing (8)
Links
Archive
<July 2014>
SunMonTueWedThuFriSat
293012345
6789101112
13141516171819
20212223242526
272829303112
3456789
Full archive
Blogroll
About
David Braverman and Parker
David Braverman is a software developer in Chicago, and the creator of Weather Now. Parker is the most adorable dog on the planet, 80% of the time.
Legal
All content Copyright ©2014 David Braverman.
Creative Commons License
The Daily Parker by David Braverman is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License, excluding photographs, which may not be republished unless otherwise noted.
Admin Login
Sign In
Blog Stats
Total Posts: 4395
This Year: 293
This Month: 32
This Week: 5
Comments: 0